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HERE TO HELP

A little help
for your next step.

Find answers about recording, feedback, and your data in RecoLingo, or get in touch with the team behind the app.

Getting started

Sign in with Apple or Google, then record a conversation. When you stop, the app uploads it and your transcript and feedback are usually ready in about a minute. Only record when everyone present has agreed.

Microphone permission

RecoLingo asks for the microphone the first time you record, and uses it only while you are recording. If you said no, open the iPhone Settings app, tap RecoLingo, and turn Microphone on.

Deleting a recording

Open the recording in the app and choose Delete recording. This permanently removes the audio, the transcript, and the feedback.

Deleting your account

In the app, go to Profile → Delete account and confirm. This permanently deletes your profile and all of your recordings, transcripts, and feedback, and cancels RecoLingo Pro if you have it. If you can't sign in or something goes wrong, email us and we will delete it for you.

A question or something not working?

Email us with your device model, iOS version, app version, and a short description of what happened. Please don’t include private conversation audio or transcripts.

Contact support

We’ll do our best to help. Include the app and device details above, and never send passwords or private recording content.

koka@hinodetech.jp